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07/11/2017 10:13AM   (Thread Older Than 3 Years)
Got 2 years and 3 months out of my Synmat 9 LW before the 2nd baffle let loose. Discovered when setting up camp last week in the Turtle Flambeau Flowage. I was able to make the best of it, however, as our tent pad was pitched slightly downhill and the plumper baffle helped to keep me level.

Contacted Exped w/photos and they're replacing it. Hopefully get the replacement before my next trip which is 1st weekend August. They know I need it back sooner and have an expedite note on my RMA.

Still the best sleep I've had on the ground in the woods.
 
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Lotw
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07/11/2017 11:04AM  
pretty cool that they are replacing! I love my exped!
 
07/11/2017 12:57PM  
5 year warranty on their regular products, 2 years on ultralight stuff because its not as sturdy.....
 
SevenofNine
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07/11/2017 02:13PM  
Nice to hear they are replacing it under warranty.
 
Mad_Angler
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07/12/2017 06:56AM  
quote mirth: "...Synmat 9 LW

...Still the best sleep I've had on the ground in the woods."


I definitely agree. These mats are VERY comfortable.
 
Mad_Angler
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07/12/2017 07:01AM  
quote Lotw: "pretty cool that they are replacing! I love my exped!"


I love mine too.

But I also got a thermarest as a wedding present in 1987. Cascade replaced it a few years ago when it finally died. Now that is good warrenty service...
 
LilyPond
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07/15/2017 07:21PM  
Have slept over 400 nights on 4 different Expeds, never a single problem, all are still like new. Excellent customer service too. I highly recommend the Synmat 12: 2 lbs 8 oz (size MW) and 4.7" thick. Runner up would be the Synmat 7 3D: 2 lbs 1 oz (MW) and 2.8". I know some people think that's heavy, but for me it's worth the comfort. Even better, pair the Synmat 7 3D with the Helinox Cot One. Ultimate comfort.
 
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