Just thought I'd share my opinion about some over-the-top customer service I have recently received. In a time where customer service and warranty claims can be down-right poor, I thought it would be good to share a positive.

I bought an Arc'Teryx Theta AR jacket about 10-14 years ago. It has served me very well however over the past year the taped seams on the inside of the jacket have started to come apart. It also had a bunch of small holes which were completely my fault (which I admitted to them). I read that Arc'Teryx has a decent warranty (lifetime...which I know doesn't really mean forever) so I thought I'd reach out to them. I ended up sending it off to their Vancouver facility with the assumption that they would either tell me it's beyond the reasonable lifespan of a garment, or might offer to repair it for a fee (which I would probably have paid). Instead I received an email telling me that they would be replacing my jacket and that I could go on their website and pick a replacement, free of charge! I opted to upgrade so I paid the difference. My new jacket shipped out today.

Needless to say I am super impressed with this. I know the jackets are crazy expensive (cost me $750 10-14 years ago) but if that's the way they stand behind their product I am totally ok with that investment.

Just thought I'd share for anyone who may consider a piece of their clothing in the future...

As an aside I own several pieces of their stuff (Fission SV jacket, Fusion jacket, Atom AR jacket, Beta AR pants, etc) and it is all top-notch....

Agree-their gear is the best!

Yep, a good friend of mine had one of their GoreTex shells for nearly 20 years. Last year on a trip to New Zealand, it finally started leaking. He called them when he returned to see if he could maybe get a repair on it (he was planning on paying and felt it had served him well). They insisted on sending him a new $600 replacement jacket and apologized repeatedly that they only had the one color available.

I own a bunch of Arc'teryx garments... mostly for mountaineering and ski touring, but they double as gear on BWCA trips. Best gear I have ever owned bar none. Expensive, but I'm the buy once, cry once type of person. In fact, I picked up 3 more pieces of Arc'teryx gear over the last week.

And yes, their warranty department is phenomenal.

Nice sale on their gear right now at REI

This place has some amazing deals as well, considering the stuff rarely goes on sale. Less colour selection as it's last years models but usually 35-50% off...

The Last Hunt

quote SteveElms73: "This place has some amazing deals as well, considering the stuff rarely goes on sale. Less colour selection as it's last years models but usually 35-50% off...


The Last Hunt "

Nice! Thanks for the post.

My wife bought an Arcteryx backpack for a college Jterm Europe trip. About 10 years later we were going on a trip where we wanted to use it. I noticed the strap set was a large and my wife is far from. I called them and they dug through their old stash and came up with a small set for the 10 year old pack, next day air mailed it to us in time for the trip. Cost = $0.00 Top notch in my book.