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      Salomon Boot Review     

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MrBadExample
distinguished member (110)distinguished memberdistinguished memberdistinguished member
 
09/07/2017 01:33PM
Hey folks,

Just wanted to do a quick review of my Salomon 4D GTX hiking boots.

I've had them for a little over 2 years. They are very comfortable. Offer great ankle support and feel very light.

That's the good news. Now for the bad.....

The rivets that hold the lace eyelets have started to pop off. 2 have broken in the last 2 weeks. I contacted Salomon and they said I needed to bring them to a cobbler to get fixed. They would do nothing. After contacting a few cobblers I've found that will cost between $80 and $100 to repair these boots. With no guarantee that the rest of the rivets won't simply do the same thing.

I then contacted Salomon again and they basically told me I'm out of luck.

Needless to say, I am not very happy with the customer service. I understand that the warranty ended after 2 years. But, you'd think they would be willing to do something to try and make this right. These boots set me back $280. I purchased them with assumption that they would last me a long time. Now, a couple of 5 cent rivets make them useless.

Long story short.....

Don't buy Salomon boots.

 
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MrBadExample
distinguished member (110)distinguished memberdistinguished memberdistinguished member
 
09/07/2017 01:49PM
BuckFlicks
distinguished member (379)distinguished memberdistinguished memberdistinguished member
 
09/07/2017 03:01PM
I'd be disappointed in a pair of hiking boots that started to fall apart after 2 years and I'd be unlikely to buy boots from that brand again based on poor design. But I don't hold it against a company when they don't offer free repairs on items out of warranty. They determine what a valid warranty period is for the item and issue that warranty.

Wear and tear on that item outside of the warranty period is to be expected, while repairs needed inside the warranty period are considered to be design or manufacturing defect.

While I do give bonus points to companies who honor warranties after they expire or offer lifetime warranties on their wares, I can't blame them for choosing not to honor a long-expired warranty particularly on something like shoes that wear out quickly, and especially on hiking boots which take a beating and suffer through conditions that other shoes never see which could accelerate wear and tear.

MrBadExample
distinguished member (110)distinguished memberdistinguished memberdistinguished member
 
09/07/2017 05:16PM
After I calmed down I punched a couple holes and used machine screws to put the eyelets back on.

Not exactly good as new, but, I can wear them again.

Let's just hope they last until the end of the Grand Portage in a couple weeks.
MrBadExample
distinguished member (110)distinguished memberdistinguished memberdistinguished member
 
09/07/2017 10:06PM
I think they look as good as new.

Thanks for allowing me to vent BWCA forums!

hooky
distinguished member(984)distinguished memberdistinguished memberdistinguished memberdistinguished member
 
09/08/2017 01:30PM
For the price of those things, you shouldn't have to be fixing them with machine screws 2 years in. I've had similar experiences with Keen products and will never buy their stuff again either.
jhb8426
distinguished member (497)distinguished memberdistinguished memberdistinguished member
 
09/10/2017 11:28PM
I've had two pair of Vasque boots in the last 25 years. I believe the first pair lasted about 17 years. Main issue was the soles wore smooth. Still wear them around the yard. Second pair show very little wear. Use them only in the summer/fall so that may be a factor in their longevity.
mastertangler
distinguished member(3254)distinguished memberdistinguished memberdistinguished memberdistinguished member
 
09/12/2017 07:23AM
When my Meindel hiking boots went down I purchased Salomon for 20+ days on the very rugged "J" section of the PCT in Washington Cascades. Then they recently did double duty at Isle Royale. I couldn't be more pleased with performance and fit. They still look new.

Based on that success I purchased their low cut x-ultra with the speed laces (tuck the excess underneath the line at the base of the tongue to keep everything organized) as my everyday knocking around shoes. Probably the best shoes I have ever owned........so far.

Troubling to hear about companies which won't stand behind their product. They do themselves and their customers a disservice.
09/12/2017 01:31PM
quote mastertangler: "When my Meindel hiking boots went down I purchased Salomon for 20+ days on the very rugged "J" section of the PCT in Washington Cascades. Then they recently did double duty at Isle Royale. I couldn't be more pleased with performance and fit. They still look new.


Based on that success I purchased their low cut x-ultra with the speed laces (tuck the excess underneath the line at the base of the tongue to keep everything organized) as my everyday knocking around shoes. Probably the best shoes I have ever owned........so far.


Troubling to hear about companies which won't stand behind their product. They do themselves and their customers a disservice. "


I have both of those too. So far they have been terrific. I use the hiking shoes at every opportunity. My boots have been through quite a bit of hard use even though I only got them this spring.

I hope that I don't wind up in the same boat as Mr. Bad.
AdamXChicago
distinguished member(1035)distinguished memberdistinguished memberdistinguished memberdistinguished member
 
09/12/2017 02:15PM
quote mastertangler: "When my Meindel hiking boots went down I purchased Salomon for 20+ days on the very rugged "J" section of the PCT in Washington Cascades. Then they recently did double duty at Isle Royale. I couldn't be more pleased with performance and fit. They still look new.


Based on that success I purchased their low cut x-ultra with the speed laces (tuck the excess underneath the line at the base of the tongue to keep everything organized) as my everyday knocking around shoes. Probably the best shoes I have ever owned........so far.


Troubling to hear about companies which won't stand behind their product. They do themselves and their customers a disservice. "


I have had the low cut x-ultra for about 5 years and so far no issues. Maybe OP just got a bum pair???
mastertangler
distinguished member(3254)distinguished memberdistinguished memberdistinguished memberdistinguished member
 
09/12/2017 04:50PM
Bum pair or not the customer is king. They should of asked him to send the boots in for an evaluation (via a pre paid shipping label) to see if they had a production problem and then offered an apology and 50% off a new pair or a repair of his.

I have been in business for over 35 years and I am unaware of a single person who is unhappy. Once you have my product you have me and it doesn't matter to me who broke it, wether the movers or painters or your drunk dinner guest.
giddyup
distinguished member(546)distinguished memberdistinguished memberdistinguished memberdistinguished member
 
09/12/2017 06:17PM
What do you sell, MT? That's a good policy, maybe I need what you are selling?
mastertangler
distinguished member(3254)distinguished memberdistinguished memberdistinguished memberdistinguished member
 
09/13/2017 09:40AM
quote giddyup: "What do you sell, MT? That's a good policy, maybe I need what you are selling?"

As an artist I provide a very personal service. My philosophy is "if your not happy it's because you haven't called me" is just good business. Free Market Capitalism encourages a huge variety of choices one can make in the marketplace and when people understand they are not just a "means to an end" (I.e. Merely a paycheck) but are genuinely cared for and appreciated, they are far more likely to be a repeat customer and to recommend you and your product.

In this day of social media companies like Salomon would be advised to provide better customer service.......you lose people one at a time. How many people are viewing this thread and are now having second thoughts about purchasing their product?
QueticoMike
distinguished member(3692)distinguished memberdistinguished memberdistinguished memberdistinguished member
 
09/18/2017 02:30PM
I hate cheap hiking boots. I only use Danner boots now for hiking boots.
 
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