On my recent trip, my Exped Gemini 2 rainfly, that has two toggles that loop thru two plastic loops on top to keep the fly tight at the top, one of them came off and the other one is loose.

Long story short, I explained it to them, they sent me a postage free label, and it's on the way, no non-sense. I’ll keep you posted.

I've had great customer service from Exped as well.

During my spring trip my Exped ultralight sleeping pad popped a couple seams. Not a huge deal. It didn’t leak. But less comfortable. I called them when I got home and they said it was covered. Send it back and they’d replace it with the newest model. The entire process took a couple weeks. Used the new pad a couple weeks ago and had the best nights sleep I’ve ever had in a tent. Happy customer for life.

Good to know their established, solid customer service & support continues.

No doubt about it, their customer service is excellent and they will replace anything at no cost. The problem is every single exped pad I've had has blown a seam, and they haven't been abused or over inflated. My sea to summit and Nero pads have had no issues.

Diego: "No doubt about it, their customer service is excellent and they will replace anything at no cost. The problem is every single exped pad I've had has blown a seam, and they haven't been abused or over inflated. My sea to summit and Nero pads have had no issues."

yes, both exped pads i had blew, they replaced them, but i sold them, big agnes, and thermarest replaced them, my tent will arrive this friday, fast service and turnaround.

We had bought two Exped mats about five years ago and this spring the whole end of my wifes pad let go while on a trip. I checked in with them about a repair and they asked us to send it to them. They emailed me it must of been new-old-stock when we bought it as they had not made them in over 8 years. They then offered us a replacement or significant discount on a new, better mat. We thought that was well above-and-beyond what was called for. We had used it five years, out of warranty, plus we bought it for about half of retail. I want to encourage good service, so we went out and bought two more of their mats/pads for canoe camping and will keep her replaced short mat for backpacking.

my tent arrived today after only being out a week. they just replaced the rain fly. unreal, i have a new rain fly when i just needed toggles glued back on! excellent service indeed!

bwcasolo: "

Diego: "No doubt about it, their customer service is excellent and they will replace anything at no cost. The problem is every single exped pad I've had has blown a seam, and they haven't been abused or over inflated. My sea to summit and Nero pads have had no issues."

yes, both exped pads i had blew, they replaced them, but i sold them, big agnes, and thermarest replaced them, my tent will arrive this friday, fast service and turnaround."

I had a mat replaced with a blown seam and another just blew a seam. Always stored properly. They state the replacement warranty at 5 years, which is great I guess. However, as a customer I feel like they'd better figure out the seam issue. It's no fun to have your expensive gear fail after a small handful of uses.

fadersup: "

bwcasolo: "

Diego: "No doubt about it, their customer service is excellent and they will replace anything at no cost. The problem is every single exped pad I've had has blown a seam, and they haven't been abused or over inflated. My sea to summit and Nero pads have had no issues."

yes, both exped pads i had blew, they replaced them, but i sold them, big agnes, and thermarest replaced them, my tent will arrive this friday, fast service and turnaround."

I had a mat replaced with a blown seam and another just blew a seam. Always stored properly. They state the replacement warranty at 5 years, which is great I guess. However, as a customer I feel like they'd better figure out the seam issue. It's no fun to have your expensive gear fail after a small handful of uses.


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