Boundary Waters Quetico Forum :: Gear Forum :: big agnes customer service.
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OldFingers57 |
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bwcasolo |
i had some rain!!!!!!! it is a solo tent. you could put 2 in it, but it would be tight. really impressed with it's quality and performance. super tent for the money! |
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butthead |
Yes, currently have in the garage an Emerald Mountain 2 with all vestibules, Fly Creek Platinum 2. Owned a Copper Spur 1, and Big House 4. Liked the Big House because it was the oldest version 3 pole frame with added brows over the doors. No fan of the new versions, my BH brow poles needed shortening to relieve some tension (both broke a section), it was very light for it's size but seemed fragile for a large tent. Still got many years of great use from it. It was replaced by an REI KingDome 6, butthead |
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butthead |
quote outsidej: "How do you like the King Dome, butthead?" link to thread A topic for a new post. butthead |
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carmike |
Bought a tent from them. Brought it to the Q. It rained and tent leaked. Got home, contacted them, and they sent me a new rainfly, no questions asked. Got the rainfly, and it didn't fit, no matter how much we stretched and pulled and reordered things. Told them about it, and they required me to pay the shipping for the return. Fine. Sent it back. Got a new fly. Also didn't fit (by now we had checked product code at least ten times to make sure it wasn't our fault). Said screw it, I want a new tent, and they gave me less than half the purchase price in credit on stuff that must be bought through their website. Tried to buy stuff on sale. But credit doesn't work for on-sale items, must be full priced. So frustrated can't type complete sentences. :) Anyways, I've not heard many other bad stories from them. I'm not sure what happened in my case, and I'm glad my experience isn't common, but uff da. |
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mschi772 |
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Banksiana |
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Northwoodsman |
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OldFingers57 |
quote mschi772: "Can't blame ya for getting frustrated. Wish we could know why they weren't sending correct rain flies however." Assuming they sent the correct model of rain fly over the years some models have changed ever so slightly in dimensions. I know I had a Fly Creek that compared to a friends is slightly off. They have about 4-5 yrs difference between the two of them. |
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outsidej |
I was able to set up the Big House 6 at the Maple Grove REI this afternoon and couldn't believe how long the poles were for it. That last pole jammed up somewhere and needed a bit of jiggering before it could be popped into the hole (that's what she said;)) Seemed like a decent tent, but there's just not that many options these days for higher-quality tents of that size anymore. The Nemo wagontop is huge, as well, but is a lot heavier. I'd rather not go that heavy. Just not sold on the Big House at this point. How do you like the King Dome, butthead? |
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bwcasolo |
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Beavers |
I finally got around to emailing them a couple of weeks ago to see if it was fixable. They told me to send the pad in and they would check it out. Just got an email from them today...they are sending me a brand new pad at no charge. I think it's amazing that they are replacing a 13 year old pad for free! That's great customer service. |
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LilyPond |
I think Big Agnes tents have gotten unnecessarily complicated and ridiculously expensive. I'm looking at the Foidel Canyon 3, for example. $700 for a 3-season tent with a 1200mm coating??? "Gear loft sold separately." It's described as "3 seasons plus." Well, a lot of 3-season tents are tough enough to be used below freezing with a light snow load. My Kelty Trail Ridge 2, for example, that cost $125, and several tents by Alps Mountaineering that cost a third or less of Big Agnes tents, like the Extreme 3, $150! I've had stellar service from many companies: Exped, LL Bean, Cabela's, Alps Mountaineering, Mountainsmith, Camptime (Roll-a-Cot), Back Country Edge, Kittery Trading Post, Backcountry.com, Teva. Heck, even Sunny Sports in Manhattan has pretty good customer service. I think great service should be the norm and I find it usually is, although REI has slipped as they've gotten larger. |
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Banksiana |
I've bought three BA tents since. Have yet to be disappointed. |
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outsidej |
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mschi772 |
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aholmgren |
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mirth |
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nctry |
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pswith5 |
quote outsidej: "Do many on this site have much experience with Big Agnes tents? Was looking at one larger one, the Big House Deluxe, because it's fairly light for the size, but I have seen some mixed reviews on their stuff in general, though I've also seen a lot of people fairly pleased with their products."I really like my fly creek 3. Never a drop inside. Haven't had it out in a monsoon though. |
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TominMpls |
quote outsidej: "Do many on this site have much experience with Big Agnes tents? Was looking at one larger one, the Big House Deluxe, because it's fairly light for the size, but I have seen some mixed reviews on their stuff in general, though I've also seen a lot of people fairly pleased with their products." My "big" tent for car camping is a BA Lynx Pass 4. It's not an expensive tent - $240 new in 2011 if memory serves - but I'd say it's aged poorly. Nothing wrong with it per se but looking rough for only maybe 30-35 nights of use. It has a taped seam on the middle of the floor that's basically no longer taped, and some other seams are fraying. I'd expect their more expensive tents are better made; but by contrast, my MH Light Wedge 3 - $200 new in 2008 - has seen over 100 nights of backpacking use and has no failing seams yet. So when I decided to get a new small 2 person tent I decided not to get a BA despite the great specs on the Copper Spur series. |
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OldFingers57 |
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Birdknowsbest |
quote OldFingers57: "Well I sent my BA Insulated Air Core pad in to BA. They are great on sending emails out and letting you know the status of your case. They received my pad on a Tuesday and they sent me an email that day saying they had gotten it and would check it out. Thursday I got another email saying they had evaluated the pad and would cover it under warranty and would be sending me a new pad. " I have reviewed a lot of Big Agnes gear. I am a fan. Customer service has always been amazing. I have had 3 of their tents, 3 helinox chairs, 1 table, 3 sleeping bags, 2 pads, 1 pillow, and 1 fall/spring coat. My buddy bought the ultralight cot and liked it so much bought one for his wife. I hope to get a got cot for my hot tent. Anytime I have ever had an issue, they took care of it. I may have had to pay to ship it there, but I am ok with it. Also, the guy I deal with at BA used to guide in the BWCA. Caw |
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bwcasolo |
Big Agnes looked at it and gave me 100% credit and I exchanged it for a 1.5 person solo dome tent. Plus, they threw in their memory foam air pillow and shipped it to me 3-day select so I could have it for my trip to Sawbill today! They were a pleasure to work with. Thanks Big Agnes. |
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OldFingers57 |
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butthead |
butthead |
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timatkn |
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Northwoodsman |
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