Boundary Waters Quetico Forum :: Gear Forum :: BA air core
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unshavenman |
quote podgeo: "unshavenman - Were I put the repair kit is a good question You don't need a receipt. They will request that you return the air mattress to them for inspection and if they find that the failure was caused by user error or abuse they will offer to fix or replace the mattress for a small price. If they determine that the mattress failed for no particular reason they will replace it for free. IMHO Big Agnes has both quality products and quality customer service. |
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BWPaddler |
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Koz |
Sent it back to BA, they just sent me a new one. Said it was along a seam and a manufacturers defect. Send it back to them. |
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mastertangler |
And it just might help save your life if a bolt of lightening hits your camp but that's another story. |
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podgeo |
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GraniteCliffs |
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lindylair |
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podgeo |
quote GraniteCliffs: "If I was in your shoes I would simply call them instead of waiting to hear something. " I will be doing that tomorrow. Never thought of that I guess, wife made the same comment at dinner tonight. Figured month would been enough time to get some figured out guess not. |
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OldFingers57 |
quote podgeo: "quote GraniteCliffs: "If I was in your shoes I would simply call them instead of waiting to hear something. " How do you figure a "month" You stated earlier that they recieved it on 9/3 which is a Saturday. So figure they aren't going to do anything on Saturday or Sunday and then Monday was Labor Day holiday so they were probably closed for that. Plus today is only the 23rd so basically they have had it since 9/6 to do anything about and you expect it to be back to you in just a week or so. I think you need to be a little more realistic. It takes time for things to be taken care of. Too many people today have microwave expectations of things being done quickly. |
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podgeo |
quote OldFingers57: "quote podgeo: "quote GraniteCliffs: "If I was in your shoes I would simply call them instead of waiting to hear something. " Yes it was a holiday weekend . And I know for a fact it was signed for on the 3rd as being received. And I know for a fact that it was Sept 12 when they emailed me stating that it was just received. 4-5 business days later from the time they actually signed for it. And today 9/23 was there 7-10 business days it would take to evaluate it from the email I got on Sept 12 from them. I had emailed them earlier this week with no response from them just to see what was going on. So if I had to make other arrangements I could. I called them this morning give them my case # . And the answer I got was " Oh yes looks like we just received it yesterday. Will have to evaluate it and get back to you" . I said you have had it since around Sept 6. Got put on hold for few minutes. Then yep looks like your right, will get it sent out you should see it mid next week. Now I just hope I get it by end day on Tuesday. The fact is they had it for 3 working weeks and nothing was accomplished until I called them today it seems like. To me that seems like shitty customer service. If it fails again it will be going in the garbage and I'll be looking at a different brand. Microwave expectations it doesn't take 3 weeks for it to go flat on me more like 3 hours |
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podgeo |
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butthead |
butthead |
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OldFingers57 |
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podgeo |
I didn't realize I wasn't signed in when I posted yesterday. The new site must of logged me out after not visiting for 5 days. I usually stay logged in all the time |
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podgeo |
George |
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ParkerMag |
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mirth |
I bet if you specify your need for late September in your correspondence they'll expedite it. |
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butthead |
quote unshavenman: "quote podgeo: "I have a BA Air Core. And its got a small leak somewhere . I know how I can find the leak, but is it repairable ? What was your best fix if yours leaked ? And did it work ? Looking to use it at end of September . If it is leaking at a seam the patches kit will be of little use except as temporary fix. The included kit is geared for patching holes. butthead |
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Grouseguy1 |
My 20 yr old thermorest still does not leak. Bulky in the pack though. |
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unshavenman |
quote podgeo: "I have a BA Air Core. And its got a small leak somewhere . I know how I can find the leak, but is it repairable ? What was your best fix if yours leaked ? And did it work ? Looking to use it at end of September . It should have come with a little repair kit that makes patching the leak a breeze. |
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butthead |
Send it back to BA, they have very good prompt service. Follow the Returns and Exchanges directions. butthead |
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podgeo |
Those of you who sent it back did you need to receipt not sure if I have mine any more. I know where I bought it but that doesn't help. Kind of bums me out I've only used it on 4 maybe 5 trips. Less then 2 dozen nights. Will contact BA Monday to see about returning it for a new one. Sounds like there're easy to work with. Thanks for the feed back everyone George |
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quark2222 |
I only use my BA in the tent. The Thermarest is more heavy duty, and I used to use it to sit on shoreline granite slabs and/or use it in a Thermalounger sleeve. I don't feel comfortable doing that with the BA one, as the material is much thinner. It looks like they call it a Trekker Lounge Kit now. I think the one I used many years ago was made by Crazy Creek, but I could be wrong about that. Tomster |
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quark2222 |
Tomster |
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Grouseguy1 |
quote quark2222: "I really like my BA Insulated Air Core. Actually, it's the second one. The first leaked after about 5 years, and they replaced it for free. The replacement is doing well 5 years later. Can't beat the small size packed up. I used to use, and still have a Thermarest lightweight, which is very good, but the packed up size is at least double that of a BA. The BA is at least twice as thick, which equals twice the cushion. BA is much more comfortable too. You're comparing a self inflating pad to an ultra light one if you're talking about the thermorest I think you are. If you want to fairly compare a Thermorest product to a BA Air Core, you need to compare the Neo Air mattresses, not the self inflating ones. I have a neo-air trekker and it blows the Air Core away as far as comfort IMO, made in the USA to boot. It packs just as small if not smaller. I agree with using the old thermorests on rocks , etc. Great for that now on group trips where the extra pack space isn't a big deal. I actually tie mine around logs next to fire so we have a padded bench seat. |