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WIMike
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11/20/2020 05:18PM  
Just a quick shout out to Sea to Summit for their customer service. I had a self inflating STS pad that I loved right up to the point where the inner membrane failed. Pinhole leaks everywhere so not patchable. Emailed STS to see if there was a known issue with that pad or if perhaps I had been storing it wrong. Long story short, received a new identical pad free of charge. Good job STS!
 
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11/22/2020 05:52PM  
It’s always worth a politely worded email when disappointed with a products performance.
 
WIMike
distinguished member (248)distinguished memberdistinguished memberdistinguished member
  
11/23/2020 12:31PM  
deerfoot: "It’s always worth a politely worded email when disappointed with a products performance."


Agreed. And I also make it a habit to compliment when I'm pleased with a product or someone's customer service. Can't tell you how many times I've had supervisors/managers say "Thanks, we don't hear positive feedback on our employees very often. Just the negative."
 
gopher2307
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11/26/2020 10:24AM  
Had the exact same issue and result. Was glad to get a new pad. My replacement might be having the same problem, though? Need to give it the bathtub test....this might turn into an annual winter activity? Not sure how I feel about that.
 
TomCamp079
  
12/06/2020 06:28AM  
Yes, STS makes great products and stands behind it.
Not cheap, actually, but it definitely worth its money.
As for me I've bought RikkiTikki sleeping pad on Amazon https://rikkitikki.biz/sleeping-pad/ last summer.
Not so expensive but works great, light and takes little space in the bag.
 
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