BWCA Broken Helinox leg Boundary Waters Gear Forum
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02/16/2021 08:07AM  
One of the legs on my sunset bent and broke on my last trip. Has anyone fixed a leg before?
 
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2rivers
senior member (54)senior membersenior member
  
02/16/2021 08:21AM  
Send it back, for what we spend on outdoor gear, company's need great customer services.
 
02/16/2021 08:35AM  
Replaced broken leg yes. On an REI Flex Lite. Fixed just like a shock corded tent pole, Clamp the shock cord, remove/untie shock cord from the anchor. Find same size tube (REI service desk was my source, matched tube size and gave it to me, free), trim to correct length, reassemble.

butthead
 
martoonie
senior member (74)senior membersenior member
  
02/16/2021 06:29PM  
I bent a leg on my Savanna chair last year. The leg broke when I tried to straighten it back out. I called Heliox to see about buying a replacement leg. They had me send the chair back to them for repair. No charge except for shipping it to them. Came back good as new. I was very happy with their customer service.
 
Northwoodsman
distinguished member(2057)distinguished memberdistinguished memberdistinguished memberdistinguished member
  
02/16/2021 08:54PM  
I had two legs replaced on one of my Helinox chair under warranty about 4 years ago when Big Agnes was still their US partner. Although I sent in the chair for them to fix so they had the whole chair, the two new legs came back silver while all the other parts are blue. If it was me running the customer service dept. I would have just shipped out a new chair.
 
02/17/2021 03:51PM  
The horse doctor in me says you should just shoot that chair.
 
Bjfinnegan
senior member (75)senior membersenior member
  
02/17/2021 04:28PM  
5 year warranty on Helinox I believe.
 
02/18/2021 12:40PM  
Nothing but nice things to say about Helinox. One of our guys did something stupid and broke a leg. Company had us mail in the old one and they sent a new 'compete' frame, sans cloth. Did it off season, so forget how long it took.
 
03/02/2021 01:21PM  
Received my part in the mail within a week of request! No questions asked.
 
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