| Author |
Message Text |
|
WIMike
|
deerfoot: "It’s always worth a politely worded email when disappointed with a products performance."
Agreed. And I also make it a habit to compliment when I'm pleased with a product or someone's customer service. Can't tell you how many times I've had supervisors/managers say "Thanks, we don't hear positive feedback on our employees very often. Just the negative."
|
|
gopher2307
|
Had the exact same issue and result. Was glad to get a new pad. My replacement might be having the same problem, though? Need to give it the bathtub test....this might turn into an annual winter activity? Not sure how I feel about that.
|
|
WIMike
|
Just a quick shout out to Sea to Summit for their customer service. I had a self inflating STS pad that I loved right up to the point where the inner membrane failed. Pinhole leaks everywhere so not patchable. Emailed STS to see if there was a known issue with that pad or if perhaps I had been storing it wrong. Long story short, received a new identical pad free of charge. Good job STS!
|
|
deerfoot
|
It’s always worth a politely worded email when disappointed with a products performance.
|
|
TomCamp079
|
Yes, STS makes great products and stands behind it.
Not cheap, actually, but it definitely worth its money.
As for me I've bought RikkiTikki sleeping pad on Amazon https://rikkitikki.biz/sleeping-pad/ last summer.
Not so expensive but works great, light and takes little space in the bag.
|