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Boundary Waters Quetico Forum :: Trip Planning Forum :: McKenzie Maps
 
Author Message Text
mjmkjun
03/13/2019 08:15AM
  
mirth: "Glad to hear it was just a stock issue, but you'd think they would have reached out to let you know."
Agree! I'm glad I have all the maps I'll ever need.
 
Bushman
03/10/2019 07:25AM
  
Still nothing...
I tried another email from my work email. I'll see if that works.
I don't have a fax.


I still have plenty of time but it's aggravating to say the least.


If no one is going to be there at least leave a different recording or post it on the website.
 
mjmkjun
03/09/2019 10:58AM
  
Besides the toll-free number have you tried all other means of contact? Even snail mail is an option if anything has gone screwy with the communication lines.
In your shoes (frustration), I would even fax a short note, mail a short letter and email 'em them (again) at this point. Once each method. Then you've done all you can do.
Then you are forced to wait till they are back from sunny Arizona. ;-) Kidding aside, one never knows what the issue could be. Traveling, illness, death in the family, phone lines messed up, impromptu ski trip, etc. It would have been prudent of them to post a statement on the web site if an interruption of services is in effect.
 
THEGrandRapids
03/10/2019 06:11PM
  
I ordered late Tuesday night and received my maps yesterday.
Granted they are only 100 miles or so from me.
 
TheBrownLeader
03/12/2019 11:10AM
  
I had this same issue, Bushman, but I haven't called them yet. Hoping my issue resolves as yours has.
 
Bushman
03/11/2019 07:01AM
  
Good News!
I just heard back...they were out of the #12 map and were waiting for them to come in. Shipping today.
 
cyclones30
03/07/2019 07:30AM
  
I ordered both theirs and voyageur a few weeks back, both arrived in a week or so. I don't recall if I ordered McKenzie direct or from dealer though.
 
Jackfish
03/07/2019 07:37AM
  
McKenzie is very good to deal with. I've ordered from them before and gotten very good service so I'm sure there's a valid reason for the delay. Keep calling and/or emailing. Thankfully, you still have time due to the lingering hardness to the lakes up there.
 
mjmkjun
03/09/2019 04:49AM
  
Definitely not the norm. Let us know what becomes of this if you can.
 
Bushman
03/09/2019 06:21AM
  
mjmkjun: "Definitely not the norm. Let us know what becomes of this if you can."


I have called and left messages this week to no avail. The last one was after 10 am.


I can only hope he is on a 2 month vacation in Arizona.
(I say he because the recording is a male voice)



 
gravelroad
03/09/2019 07:18AM
  
You might know this, but if things go south on you (sorry), several retailers like Piragis and Duluth Pack sell them online.
 
mirth
03/11/2019 08:39AM
  
Glad to hear it was just a stock issue, but you'd think they would have reached out to let you know.
 
Bushman
03/07/2019 02:11AM
  
I ordered 3 new maps back on 2/10/19 from McKenzie Maps.

I received an email confirmation but have yet to receive my maps.

I call and all I get is an answering machine.
I've emailed with my confirmation without response.

Does anyone have any info on winter hours or availability? I work night shift and it can be difficult to make random calls throughout the day.

Thanks in advance for any info.
 
billconner
03/07/2019 06:04AM
  
I believe it's a very small company. Could be a down time. Hopefully an outfitter here might know details.