Boundary Waters Quetico Forum :: Gear Forum :: Exped Question
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mpeebles |
I believe the leaks were caused by one of my wife's cats....the only one with claws. However, the cat is not cooperating with the authorities but is still the primary suspect in the case. Let's not go there as to why the cat had access to my Exped pad. I'll not repeat that mistake again. I am not used to this level of customer service and don't know how to react to it other than by publicly saying "Thank You " to the EXPED folks and sending them more treats. They seem to respond well to quality chocolate treats. I'm curious if they're going to enjoy the Wisconsin cheese and sausage that's coming their way after I get back. One thing I forgot to add. They communicated well during the whole process and kept me informed as to the status of the repair and replacement process. They have a customer for life. Safe travels........Mike |
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muddy |
Thanks for the info. |
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mpeebles |
Safe travels.......Mike |
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mirth |
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mpeebles |
Thanks.....Mike |
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OgimaaBines |
mpeebles: "OB......I already sent them a note. I'd expect a reply sometime after the holiday weekend. You bet. I hope they're still killing the customer service aspect of their business. |
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mirth |
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muddy |
I will be following this thread with interest. |
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OgimaaBines |
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mpeebles |
Here are the questions...... Are they approaching "end of life"? Has anyone had similar experiences? I consider them a very good product and they sleep well. I did drop Exped a note and I'll see what they have to say about it as well. Safe travels......Mike |
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mpeebles |
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