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mschi772
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Had a Hinman pad of theirs start bubbling. They replaced it with their newer version no charge.
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butthead
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Lots of good things to say about BA and personnel. From supplying parts for a used tent to a 40% off to a one time purchase coupon for a long gear discussion with a manager.
butthead
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smoke11
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Same here nothing but good things to say about service. I just wish it was made in USA!
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TechnoScout
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smoke11: "Same here nothing but good things to say about service. I just wish it was made in USA!"
Indeed!
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TechnoScout
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Repaired rain fly arrived today. My tent is whole again!
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TechnoScout
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I busted my Copper Spur UL3 in the Sep BWCA trip. A rain-fly guy was ripped off.
Sent it to BA for repair.
They fixed it for free and are shipping it back at no charge!
Wow.
I love their tents. I have the UL3, UL2, and just purchased the UL1 HV.
I am a good customer and they are a good supplier!
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PabloKabo
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I've had similar experiences with our Flying Diamond 8 and some of their sleep pads. The folks at Big Agnes have been extremely helpful and have repaired each and every thing for free.
I love their products and really love their customer service!
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